terms and conditions

ONLINE SALE 

Please, find below full terms and conditions applied exclusively to our online sale.

If you have any further questions, just send us a quick email to admin@stitchministry.co.nz.

--------

 

What is your returns policy for the online sale? 

We want you to be satisfied with every purchase and enjoy wearing your new Stitch Ministry looks.

All prices of our online sale are final and these items are not eligible for refunds. However, we are happy to help you exchange your garment for a different size or colour in the same style (or same price item), upon stock availability or provide you with a store credit (valid for 6 months).

Please note that requests to exchange any of these sale items must be firstly submitted to us by email to admin@stitchministry.co.nz, within 7 days from the date your item was delivered to you.

 

Can I use my Loyalty Program $50 voucher? 

Unfortunately, not when shopping any of our online sale. All VIP Loyalty Program vouchers in-store and online are valid on full-price clothing only, not applied to sales and special offers.

 

How much does it cost to ship my online sale order?

Nothing! Within New Zealand the standard shipping is FREE - just for you.

 

Do you ship internationally?

We do currently ship internationally, but unfortunately, our online sale is available for NZ deliveries only.

 

Has my order been shipped yet?

We aim to deliver your Stitch goodies to you in 2- 5 working days in New Zealand, following order processing and allowing us time to undertake this process safely, as per our government’s guidelines during level 3.
Please note, if you are located in a rural area, delivery times will vary, depending on the courier service allocated to your rural area. We are unable to make deliveries to a PO BOX.
Please, be patient, as all Courier services are overloaded with deliveries at the moment, so some delivery delay may be expected. 

 

How do I track my order?
You will receive a shipping confirmation email with your order details and tracking number, as soon as your order is fulfilled by our team. This email will contain a link for you to access the courier company’s tracking website.

 

Can I cancel or amend my order?

Once your order has been processed/shipped, we will not be able to amend it unfortunately. If you notice a mistake or change your mind about any aspect of your order before it’s processed, please email us at admin@stitchministry.co.nz as soon as possible and we will do our best to assist you.

 

Do I need to sign for my delivery?

All parcels delivered to NZ require a signature upon delivery, except to rural area deliveries.

If you would like to give authority to leave your parcel, please write a note when placing your order so we can advise the drivers upon pick up. Please note, this will then become your responsibility and we cannot be held responsible for lost or missing packages.

   

-------

For all standard terms and conditions, please click here.